Refunds & Returns
Online coaching programs and services are non-refundable.
The following policies are current as of January 25, 2019.
Refunds or Replacements
To qualify for a refund or replacement, you must meet both of the following conditions:
- you requested a refund or replacement within 30 days of the delivery date
- your item is defective or undelivered
A defective item is unsuitable for resale due to production errors (e.g., lopsided prints, uneven sleeves) and does not qualify for a return.
If your item's shipping status hasn't updated since the day after you received a tracking number, then I'll give you a refund regardless of your order date once I confirm that the item is lost. USPS can't be sued for the mistakes of its employees, so those employees will make plenty of mistakes. Shocking, I know.
I'm not responsible for losses or other mishaps due to incorrectly-entered shipping information. If you don't know how to type your address, then I'm not the first person to take your money, and I won't be the last.
If your tracking info says "delivered," then any package losses fall on you. I will contest every chargeback. The time and effort you spend trying to get a refund because porch pirates looted you is better spent moving out of your shitty neighborhood.
To qualify for a return, you must meet both of the following conditions:
- you requested a return within 30 days of the delivery date
- your item is in like-new condition
An item in like-new condition is suitable for resale and appears unworn: no smells, no stains, no wear and tear. This does not include defective items (see "Defective," above).
Requesting a Refund, Replacement or Return
- Submit your refund, replacement, or return request through my contact form.
- Once I reply to your request by e-mail, attach pictures of the front and back of each item for which you're requesting a refund or return and, preferably, the shipping label .
a. Return of non-conforming item
If the item doesn't match what you ordered, and the conditions for a return are met, then I'll e-mail you a pre-paid shipping label to print. Once I receive the return package, you will receive a refund for the purchase price.
b. Return of conforming item
If the item matches what you ordered, and the conditions for a return are met, then I'll e-mail you the return shipping address; do not return ship your item until you receive the e-mail. You are responsible for all shipping costs, including those associated with returning an item to the incorrect address. Once I receive the return package, you will receive a refund for the purchase price minus the shipping price you originally paid.
c. Refund or replacement
If the conditions for a refund or replacement are met, then I'll either refund your purchase price or send a replacement at my cost. You can keep the defective item(s) to use or dispose of as you wish.